Returns & Refunds

At NEED IT WANT IT BUY IT we want all our customers to be delighted with their purchase. If for some reason you are not completely satisfied with your purchase please submit a return request by logging into your account. Once logged in find the order you wish to return then click the Return Items link. Requests to return items within 7 days of receipt date.

If requesting a return by email, please send  to or use contact us form with the following information, however the method above is recommended.

1) Content of e-mail:
Full Name
Order number (found on receipt)
Please explain why you are not satisfied with your purchase?
Details of the item you want to return.

Return Process
NEED IT WANT IT BUY IT will then evaluate the reason of your wish to return your purchase. If a valid reason is given within the 7 day time line we will e-mail you back with a reference number and instructions on what to do next. (Do not send any items back to NEED IT WANT IT BUY IT without a reference number.) NEED IT WANT IT BUY IT will not refund the delivery cost or the delivery cost of returning the item/s purchased.
All returns must be returned in its original condition and packaging, with tags still attached within 7 days of the receipt date, for a full refund of the purchase price.
Once your purchase has been returned to NEED IT WANT IT BUY IT (in its original condition with tags still attached if applicable) NEED IT WANT IT BUY IT will refund either by store credit or the same method you used to pay. If your payment method incurs fees these fees will be deducted. Note: We do not charge the fees, fees are charged by the merchant provider.
If you have any questions please don’t hesitate to e-mail, phone or write to us at anytime...
e-mail: or contact us form.


What Does a 1 Year Manufacturer Warranty Mean?
A 1 year warranty is a warranty in which the manufacturer guarantees remedies for product defects for one year from the date of sale. During that time, the seller liaise with the manufacturer for advice to repair or replace the product if such defects are present. This is at the manufacturer’s discretion.
The 1 Year Manufacturer Warranty periods excludes batteries, if present, batteries have 3 month warranty period. Misuse or improper charging is not considered a defect of the product.

How to contact us

Unit 5 - 8 Fortitude Crescent Burleigh Heads 4220 QLD - NOTE: Shared warehouse with PEACE LOVE CRYSTALS.

(07) 3557 7193

Business Hours:
Wed-Fri 10am-3pm
Sat-Sun 10am-2pm
Closed on Monday & Tuesday & Public holidays.

Online 24/7


e-lusion Pty Ltd T/A NEED IT WANT IT BUY IT

NEED IT WANT IT BUY IT is a registered business of E-LUSION PTY LTD ABN 48 094 370 662

May 2022