RETURNS & REFUND

Returns & Refunds

At NEED IT WANT IT BUY IT we want all our customers to be delighted with their purchase. If for some reason you would like to return your purchase please submit a return request by logging into your account. Once logged in find the order you wish to return then click the Return Items link. Requests to return items within 7 days of receipt date. Please include the reason for your request to return your purchase. Also please note items marked as "Used" cannot be returned. Please check the warranty prior to purchase.

If requesting a return by email, please send  to info@needitwantitbuyit.com.au or use contact us form with the following information, however the method above is recommended.

1) Content of e-mail:
Full Name
Order number (found on receipt)
Please explain why you are not satisfied with your purchase?
Details of the item you want to return.

Return Process
NEED IT WANT IT BUY IT will then evaluate the reason of your wish to return your purchase. If a valid reason is given within the 7 day time line we will e-mail you back with a reference number and instructions on what to do next. (Do not send any items back to NEED IT WANT IT BUY IT without a reference number.) NEED IT WANT IT BUY IT will not refund the delivery cost or the delivery cost of returning the item/s purchased.
All returns must be returned in its original condition, unopened or used with packaging intact within 7 days of the receipt date, for a full refund of the purchase price, excluding any shipping cost. Return shipping cost will be the responsibility of the purchaser.
Once your purchase has been returned to NEED IT WANT IT BUY IT (in its original condition with tags still attached if applicable) NEED IT WANT IT BUY IT will refund either by store credit or the same method you used to pay. If your payment method incurs fees these fees will be deducted.

Note: We do not charge the fees, fees are charged by the merchant provider.
If you have any questions please don’t hesitate to e-mail, phone or write to us at anytime...
e-mail: info@needitwantitbuyit.com.au or contact us form.

Warranty

What Does a 1 Year Manufacturer Warranty Mean?
A 1 year warranty is a warranty in which the manufacturer guarantees remedies for product defects for one year from the date of sale. During that time, the seller (us) will liaise with the manufacturer for advice to repair or replacement of the product if such defects are present. This is at the manufacturer’s discretion.
The 1 Year Manufacturer Warranty periods excludes batteries, if present, batteries have 3 month warranty period. Misuse or improper charging is not considered a defect of the product.

How to contact us

Address:
P O Box 391 Burleigh Heads QLD 4220

Phone:
(07) 3557 7193

Online 24/7

Email: info@needitwantitbuyit.com.au

NEED IT WANT IT BUY IT ABN 36 104 476 001

Nov 2022